CAF (tax assistance centre) and firms · automation
AutomaCAF
The problem. Thousands of files a year, documents checked one by one, data retyped between systems.
What we built. Automations that read the documents, then fill in and check the files.
About 15 hours a week freed up per operator; 7 files in 10 with no data retyped.
Firms · client portal
Portale Pratiche
The problem. Clients had to come to the office for every file, with queues and missed appointments.
What we built. A portal to upload documents, sign and follow the file from home.
Over 1 file in 3 handled remotely; files closed about 40% faster.
Voice and chat AI
Segretaria Smart
The problem. Phone always busy, missed calls, appointments booked by hand.
What we built. An AI receptionist that answers by voice and chat and hands over to a person when needed.
No missed calls at peak hours; about 30% of appointments booked outside office hours.